Managing a mass tort claim requires adherence to a well-defined process: managers review the claim and applicable insurance; map the claim to coverages; deploy it to insurers; track all communications between the defendant(s) and insurers; and gain insurer participation. Volumes of claimant and financial data – and varied insurance reporting requirements – complicate the overall management of mass tort claims.
Effective claims managers recognize the people-driven nature of a mass tort claim. They manage an array of parties – defendants, lawyers, insurers and others – via a non-adversarial approach. By proactively collaborating with insurers while advocating for clients, the manager maximizes insurer participation and preserves relationships.
Insurance archaeology has become an integral strategy to a defendants’ ability to minimize financial exposure from a mass tort claim. With many mass tort claims involving damages from decades ago, defendants often fail to account for applicable insurance coverages from that time. Insurance archaeology can uncover those historical assets which can be applied to the defense fees and indemnity of the claim(s).